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Frequently asked questions

Do I need an account to order?

You can shop as a guest, but creating an account allows you to track orders easily, save addresses, and access faster checkout.

What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and PayPal

Can I amend my order after placing it?

Changes are possible only within 1 hour of placing the order. After that, the order enters production and cannot be changed or cancelled.

How do I apply a discount code?

Enter your promo code at checkout before payment. Only one code can be used per order unless otherwise specified

Do you ship to Canada?

Yes, AWAL-Shop ships to all Canadian provinces and territories

How long does shipping take?

Standard Shipping: 5–12 business days (Actual delivery times depend on carrier and destination.)

How can I track my order?

You’ll receive a tracking number via email once your order is dispatched. Use it to track delivery on the carrier’s website